GRACELAND SHOP
After you have enjoyed the exhibition, you will find the Arches London Bridge gift shop which features a range of official merchandise direct from Graceland. Featuring clothing, jewellery, an exhibition catalogue and more, there is a comprehensive range of gifts available to make your experience even more memorable.
ONLINE Gift shop
Don't miss out on a selected number of items from our exhibition's gift store.
Our online shop has a changing range of limited-edition items and fan favourites directly from the Graceland range. As a temporary exhibition, these items will ell out, so please order early to avoid disappointment.
If you would like to purchase more than one item, please get in touch with our friendly team at [email protected] who will be able to consolidate shipping costs for you ahead of purchase.
REFUND AND RETURNS INFORMATION
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items include gift cards. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit/debit card or original method of payment.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Please note only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Arches London Bridge, 8 Bermondsey St, SE12ER, London.
Shipping returns
To return your product, you should mail your product to: Arches London Bridge, 8 Bermondsey St, SE12ER, London. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.
